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  1.      Prices

All our products have VAT included. The Euro is the currency in which the payment is made, regardless of the country in which the purchase is made, since it is the customer's bank that applies the exchange rate of EUR to their local currency. The change applied to our prices is the official one of the European Central Bank and is updated monthly.

 

  1.      Payment methods

 

You can choose between the following forms of payment:

 

– Credit card: VISA, MASTERCARD

– "Paypal"

We guarantee security and confidentiality whatever the payment method you choose. In the case of the credit card, the system is similar to that used by an electronic teller machine or a purchase in a physical store, that is, your data is transmitted directly to your bank, which is the one who accepts or rejects the payment.  If you prefer to make the payment through Paypal, you only have to provide your account. If you still do not know Paypal you can find out at www.paypal.es.

 

Is it safe card payment?

 

Yes, it is totally secure, we have the best guarantees of security, confidentiality and integrity in card payments, which are made through the REDSYS payment gateway of Banco Sabadell, entities that have the SSL (Secure Sockets) security protocol Layer), which guarantees that the data cannot be intercepted by third parties at any time, likewise "Apícola Ugena SL" does not view, retain or archive such information. Therefore, confidentiality is ensured in all communications that are established during the transaction.

 

How is the card payment made?

 

By selecting the card payment, you are redirected to a secure page of "Banco Sabadell" in which, for your security, the following card information is requested:

– Card number (PAN)

– Date of Expiry

– CVV (Card Verification Code)

Upon entering them, the operation is sent to the bank issuing your card, which will validate, in the manner established with its client, the authenticity of the operation.

 

  1.      Your order

 

If you If you have any questions about how to process your order, you can send us an e-mail to info@mielcastiza.com. The first step is to register as a client, once you have provided your data and in order to offer you a better service, you. You will have your account and it will no longer be necessary for you to provide them again in the following orders. In the case of wanting to modify any of these data, just go to the "My account" section.

 

  1.      Returns & Exchanges

 

All products purchased in "Miel Castiza" have a return period of 14 business days from receipt of the order by the customer. In order to return a product, it must be returned properly packed and sealed, in perfect condition. The transport costs of returning the product will be borne by the customer. Once we have received the return and verify its correct condition, we will refund the money for the product by the same method in which you made your purchase. For more information, you can contact info@mielcastiza.com or by phone 665854025. Our office hours are from Monday to Friday from 10:00 to 17:00. "Miel Castiza" reserves the right to return the money if the merchandise is not received properly sealed and / or in perfect condition.

 

In the case of receiving a product damaged by transport, it must be notified within 24 hours of receipt, for this we recommend that you verify the status of the purchase at the same time of receipt, we will proceed to change it as soon as possible, completely free of charge for the customer (including shipping costs, which will be borne by "Miel Castiza").

Since “Miel Castiza” also markets non-perishable items, the contractual guarantee for these products is a total of two years. For this, the client will present the purchase invoice, having to inform "Miel Castiza" of his lack of conformity that is manifested in the product, within a period of two months from when he became aware of it. In the event of a defective product, the repair or replacement of the product is free for the customer, including shipping costs. Products modified, repaired, integrated or added by the customer or any other unauthorized person are excluded from the guarantee.

 

  1.        Shipping and billing address

 

By providing us with your information, you can enter two different addresses, one for billing and the other for shipping, which is very useful if you. you want to make a gift or if you prefer that we deliver your order to another address other than your home.

Miel Castiza is committed to caring for the environment with the digitization of information. If you want to receive the paper invoice, write to info@mielcastiza.com indicating the order number and shipping address for it.

 

  1.        Sale to companies

 

In the event that you. If you have a store, business, restaurant, hotel etc … and want to market any of our products, do not hesitate to contact us so that we can offer you special conditions and rates. If what you want is to make a personalized Christmas pack, gift or batch, contact us explaining your idea, approximate budget and number of units you want; We will make different proposals so that you can choose the one that you like the most. In both cases, contact us at info@mielcastiza.com, we will be happy to help you.

 

  1.        How are products shipped?

  

– Delivery service 2 working days after the order is placed. In remote areas the period will be extended by 24 hours

– Orders placed on holidays will be counted as placed on the next business day.

– Holidays do not count as a delivery day.

 

  1.        Can I specify the delivery time?

 

Yes, you can indicate if you prefer that we deliver your order in the morning or in the afternoon, the courier service with which we work will take this into account when making the delivery.

 

  1.        What happens if I am not there when the package is delivered?

 

A second delivery attempt will be made the next day. In the event that delivery is not possible either, they will leave you a note stating the telephone number of the transport agency and a dispatch number (corresponding to your order), with this information please contact as soon as possible with them to arrange delivery. Likewise, the transport company will try to contact you to specify a delivery day / time.

  1.        Claims

 

Do you want to access the Online Dispute Resolution Platform?

 

If a problem arises, you can contact us at info@mielcastiza.com

 

Thank you very much for visiting www.mielcastiza.com